You have 7 working days to return an item from the date you receive it.
We will only accept returns if the ordered item is not the shipped item. The item must not be opened and in good condition.
We will ship the exchange item for the return if we confirmed that we receive the returned item/s.
The shipping fee for the returned item/s will be handled by us.
Damaged or Broken Items
We go to great lengths to ensure that your order is correct, properly packed, and well-protected.
We are not liable for any broken items during shipping.
Any items that are not insured in the shipping will be shipped at the customer’s own risk.
Regarding the supplies that are damaged or have a factory defect, please send us the picture or video report so we can inform the manufacturer and replace the damaged supplies.
Shipping Delay
You can rest assured that once we received your payment we’ll ship your item immediately.
Any given days of shipping arrival are just estimations.
Any delay in the arrival of the items shipped is not our responsibility but of the courier, but we will provide assistance.
Advisory
Complaints regarding broken, damaged, or missing items must be properly documented.
The client must provide a video starting from opening the parcel until the last item/box has been opened and checked.
Cut or edited videos and photos shall not be considered valid proof just to be fair for both of us.
